DSO Dental Billing Success Consultant

Remote

Full Time

Mid Level

Job Overview:

Enjoy a work / life balance while working remotely from home! Review and execute the billing, claims, and payment processes for Multi-Site clients to help departments resolve their revenue cycle challenges. As the DSO Success Consultant, you will work directly with our Multi-Site Practices to understand and support their existing processes to manage accounts, while providing expert-level support and communication to help improve insurance collections.

Key Responsibilities:

Clock in Monday-Friday 8am-5pm or 9am-6pm
Manage and facilitate revenue cycle workflow for Multi-Site client base
Manage Denials and Claim Adjudication whenever necessary or within the parameters of the client’s needs
Operate within the dental industry’s Best Practices when managing accounts
Must respect and maintain confidentiality following strict HIPAA/PHI regulations.
Ensure maintenance and retention of clients by meeting all Brand Promise Expectations
Ensure the highest level of customer service by demonstrating thorough knowledge of Dental Revenue workflows and effective communication
Notify and document challenges and opportunities for improvement to review with your DSO Team Leader and Regional Leader
Attend all team meetings, Office and DSO Team Leader 1:1 when scheduled
Other duties as assigned

Qualification/Requirements:

MUST HAVE DENTAL BILLING EXPERIENCE
Full daytime availability
Two (2) years dental knowledge - 2-3 years of progressive dental claims management, streamlined billing processes and/or Dental Front Office experience a plus.
Meet the IT requirements
Professionalism - Demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceeding expectations.
*All Encompassing Role - Will require candidates to perform duties that include all areas of Revenue Cycle Management in order to meet the needs of the practices we service. Ideal candidates should exhibit a high interest in learning new programs and Practice Management Software.
Denti-CAL - Experience is a bonus/preferred.

Compensation:

$17.50 per hour + POTENTIAL monthly bonus.

Candidates with AxiUm PMS experience: $ 20 per hour + POTENTIAL monthly bonus.

Travel/Physical Demands:

100% Remote with little to no travel.

Location Requirement: Candidates must reside within the United States. At this time, we are unable to hire applicants residing in Arizona, California, Massachusetts, Washington, and Washington DC for this position.

Who We Are

At eAssist Dental Solutions, we empower dental practices by providing expert-driven, AI-powered dental billing solutions that maximize collections, streamline revenue cycle management, and allow dental teams to focus on patient care.

eAssist is the nation's leading dental billing and patient billing service provider for dental offices. We were co-founded by a dentist who understands what other dentists need. eAssist currently serves over 3000 dental practices through a unique proprietary technology platform that connects dental practices to vetted dental billing professionals, allowing practice owners to fully outsource their billing department.

eAssist was recently certified as a 2026 Top Workplaces and 2025 Great Place to Work, and has been featured on the Inc 5000 list of fastest-growing privately held companies in the U.S. for the past 8 years running! We were also recently awarded #10 on Fortune's Great Place to Work for medium-sized Health Care and Biopharma!

What makes us so unique? We are a 100% remote, nationwide workforce. This means we are truly able to find the best of the best to join our team and they get to do what they love from the comfort of their home office.

eAssist is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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Do you have in-office experience verifying and billing CDT codes?*

This is a full-time position. Please confirm your availability to work at eAssist.*

Experience Posting Insurance Payments, including adjustments and write-offs*

Experience sending electronic claims with attachments*

Experience working Insurance Aging Report, 30/60/90+*

What Dental Specialties have you billed for?
(Select all that apply)* General PracticeOrthodonticsOral Surgery (including Medical Billing)PedodonticsPeriodontalProsthodonticsNone

This is a fully remote position that requires participation in video meetings. Are you comfortable using your webcam during the interview process and, if hired, during all virtual meetings?*

Within the last 3 months, have you worked for a dental office that uses the eAssist platform?
Reminder: Failure to properly disclose or provide accurate responses, or intentionally misstating anything, on your application may result in termination of your application or employment with eAssist.*

How should one submit this scenario to the insurance company? Panos, 4BWX, and 2 PA's taken on the same date of service.*

What should you do if a claim is denied due to pending additional information?*

Fee capping is*

A patient has Delta Dental as their Primary, which covers 80%, and their Secondary is also Delta Dental and covers 80%. If the Secondary insurance makes no payment. what type of Coordination of benefits is this an example of?*

How do you determine the allowed amount if it’s not listed on the EOB?*

What are the four different types of coordination of benefits?* Standard/TraditionalNon-Duplication of BenefitsNon-StandardContinuity of BenefitsMaintenance of BenefitsCarve-Out Plan

A dental claim was denied because the insurance company states "missing information." What should you do FIRST?*

A patient has two dental insurance plans. Before submitting the claim, what is the MOST important piece of information to verify?*

Which of the following is MOST likely to result in an insurance claim being delayed or denied?*

What would you do if an insurance company stated they sent your office a payment for services, but the office has not received it?*

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DSO Dental Billing Success Consultant

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